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We value our clients' experience at River Road Animal Hospital. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire. The Questionnaire is in Adobe Acrobat format, and requires the free Acrobat Reader to view.

Download & Print Questionnaire

I had to go on a Saturday "first come" basis and there were quite a few of us filing in the door when they opened. I was afraid we would be there for hours. Well, I was pleasantly surprised at the lack of waiting to get in and thankful for all the time and care given to us. It was a total of just over an hour and we were on our way, and that time was almost 100% someone in the room with us. Amazing!!

- Debra C

Dr. Steelman is a wonderful vet and we are always happy to see her. She is compassionate, knowledgeable, and professional. She has a very calming demeanor which made our previous dog Spooner and our current dog Trooper at ease when visiting the clinic. Amanda and Becky are also fabulous members of your team! 

- Laurie J

We were impressed with the friendliness and professionalism of the whole staff.

- Linda P

 We were totally satisfied. You loved Paddy and he loved you. Ok, maybe he loved your treats but whatever it was, I know he'll come running back in for more!!!! Thank you,

- Macky M

Pepper just needed a rabies shot. the Vet Tech was excellent.

- Carol M

Excellent animal care and very knowledgeable. Our dog was recently bitten by a snake. They told us to come immediately and took us right into the office. They relieved her pain and gave her 2 medications to relieve the inflammation and counteract infection' I was so pleased to see how promptly and professionally they handled the situation.

- Karen J

Just keep doing what you're doing. I was VERY, VERY satisfied with everything I saw.   You DON'T improve something that's working well. Tippy will definitely be coming back.

- Betty B

This was my pups first time here and she felt so comfortable, happy, and well cared for throughout her visit! Thank you! 

- Alex H

Everyone is friendly and always acknowledges the owner and pet. Perfect in listening, exam and plan of care.

- Denise F

Everyone on staff is professional, friendly, caring and compassionate. No matter the reason we are there, we feel important, cared for and leave with a good feeling. Thank you!

- Mary Beth M

We always enjoy our visits to you. Woody considers them his love fests!

- Debby and Ron S

You guys are great, best vets we've ever been to. Just wish you treated people.

- Cheri C

Thanks for helping out with Shadow's blood feathers in a timely manner!! Your professionalism, timeliness, thoroughness, and quality care for our pets always exceeds our expectations - by the entire team at River Road Animal Hospital!! Simply put - YOU ARE THE BEST!!

- Michele L

Looks great and iviting. My Doodle can't wait to get inside.  I will always bring Doodle to you for care and treatment. I always recommend you. Thank you for being there. I trust you to care for my love, Doodle.

- James B

Everything about this trip was beyond my expectations! The staff here is phenomenal and I could not have been more at ease. I had my daughter's rabbit in for his first ever vet visit. We got him from an abusive breeder when he was 6 months old and he doesn't do well with new people. They listened and understood and literally sat on the floor to keep him comfortable and safe. I am so happy I was able to go here and it was nice to hear we are doing a good job with his care and how much we love him :)

- Debra C

The best recommendation I can give: Polly loves to come here! Thank you for taking such good care of my "baby"!

- Marilyn O.

Dr. Travis' exam/eval of our dog was exceptional. She is a great listener and addressed all of our  Continue your current practices; they are gold standard. dogs issues.

- anonymous

It was my first visit, I had gotten lost and receptionist helped me get directly to you, loved how my birds info was taken previously before her actual visit and how staff visited and introduced themselves to me and her before she went into the actual visit room, a major plus being able to wait away from dogs and cats in a separate waiting area yet being able to see the whole office because of the glass windows, it was extremely important to me about how much my bill was going to be because of my husband just going back to work and I got a bill breakdown before I made my decision with no pressure whatsoever from staff as to which way I should go, and was even told I could go in steps if need be, most places are not so nice and helpful, I drove a little over an hour just for them to see my bird and it was worth it if it had not been for this practice I would have lost my cockatoo shortly I'm afraid, but believe it or not I got her home gave her the first dose of her meds and she was already eating and drinking again very shortly after not so much after 2 days!!! Which definitely told me she had been given very good care that was dependable and trustworthy, and last but not least I got a follow up phone call the next day to make sure of how she was doing...overall A x10 service!

- Jennifer B

Dr Travis' examination and thought process to resolve my cat's problem - since my cat wasn't sharing much - was thorough and persistent. Dr Travis thought hard about it. Several calls post visit have been helpful and appreciated.

- Lorraine G

Keep up the great work!! Your health care team has been nothing short of wonderful and your office is better kept than most hospitals and doctors offices!  Whether making a call or coming in for a visit I am always greeted in the friendliest way! When calling on the phone you can hear that they are smiling through the tone of their voice, and are always greeted with a smile when in office!  Quality of service is 1000%! I feel like I'm getting every penny's worth! You have a life long customer!! 

- Ashley W

Jordan has had a very difficult couple of months and I was very concerned about the staff knowing how frightened he gets of other dogs. They were completely on top of it. Amanda was especially excellent in the care she gave Jordan. But all the rest of the staff were too.

- Glenn & Greg K

I called the morning of my appointment to see if there was anyway they could squeeze me in. They were able to and upon arriving I knew I was going to love it. The front desk was so nice and helped me with paperwork. Megan was awesome did a great triage on my dog and the doctor we saw was wonderful and thorough!

- Alyssa A.

I've never felt more welcome....apparently having a German shepherd pup is a big deal! Everyone just loved her!

- Mary M

This was a med emergency for Prissy our 161/2 year old rat terrier at approx 6pm for a first time transient traveler on pass through. Receptionist on phone assured us they would wait until we arrived from hwy 17 some 30miles away. Dr jones and Amanda could not be Any more assuring, compassionate or professional . their medication and instructions have halted the seizures and our 53rd anniversary trip with prissy has turned from agony to relief. Thank U 

- Fred W

We have always felt very good here. We always feel the care and love for our furry family is in very good hands. We have been with this practice through the best and worst of times. They have shared in our joy and our sorrow. We feel fortunate to have them so close and appreciate being patients.

- Rick P

This was our first visit and we were very distressed because we thought we had to euthanize our cat. You were SO HELPFUL and bent over backwards to get us an appointment on very short notice with Dr. Travis. Your hospital is run like a friendly, well oiled machine!!!

- Ron M.

River Road is without a doubt the best veterinary hospital. The staff is professional, courteous and just plain delightful. From the moment you walk in the door you and your pet feel welcome. Medically they are excellent and were able to diagnose and treat an issue one of our dogs had that no other vet had been able to. They are very knowledgeable and up to date on all procedures or meds we have required.

- Phyllis C.

"We were lucky to find RIVER ROAD ANIMAL HOSPITAL last summer when we were in the area on vacation. Several months prior to our trip our 11 yr. old lab injured her back leg while playing outside. She limped for awhile afterwards but seemed to be doing better when it was time to leave on our trip. However, midway through our travels we noticed that she could barely stand on her "bad leg" and was limping. Luckily we were in the Willmington-Southport area and happened on "River Road" via the phone book and internet search. Thank goodness we did as we were truly impressed and thankful for the wonderful service, care, and professionalism of Dr. Travis and her staff! Our dog ended up needing surgery to repair her leg so we went ahead and did the surgery right then & there at RR not only to relieve the pain our dog was in --- but because we felt so confident and impressed w/ the immediate care we had received. The surgery and post-op treatment was so complete & detailed from start to finish with the entire staff being a part of our dog's recovery! River Road puts most Vet Offices to shame: the office is bright and cheerful - and welcoming, the staff is very friendly & helpful and Dr. Travis is amazing....with her compassion and bedside manner. And, she makes you feel like your pet is her most important patient! (Our dog even received laser treatment following surgery to help the healing....which certainly worked very well as we were on our way & heading home few days later! Thank you, Technician Brad! ) And, thank you RIVER ROAD for being there when we needed you." 

-nscaves, Geneva, NY